Privacy Policy

April 3, 2009 - Version 1.3

This Privacy Policy (the “Policy”) governs all aspects of how SoftCom Inc. (“SoftCom”) collects, uses, maintains and discloses personal information from all users ("Users") of this website. This Policy only applies to the softcom.biz website. Other related websites – myhosting® and mail2web® have their own Privacy Policies. SoftCom compiles with the requirements of the Canadian Personal Information Protection and Electronic Documents Act (“PIPEDA”).

SoftCom values the privacy of their customers.
The privacy of Users has been very important to SoftCom since its foundation in 1997. SoftCom is committed to protecting the confidentially of all information entrusted to it by Users. All content contained on the SoftCom website is intended only for people 18 years of age and over and SoftCom does not knowingly collect or use Personal Information from anyone under the age of 18.

Personal Information that SoftCom collects.
SoftCom, from time-to-time, may collect personally identifiable information (“Personal Information”) from Users. This includes name, address, date of birth, credit card information that you provide, and any correspondence that you have with SoftCom that occurs by way of email, web-based email forums and/or tickets that are generated for the purpose of communicating and/or resolving any issues related to this Website. SoftCom also collects additional information (“Additional Usage Information”) that is collected electronically about how Users use our website (e.g. by tracking the number of unique pageviews received by the pages of the website, or the domains from which Users originate) or via cookies that can be used to identify the User should they visit the website again. Additional Usage Information collected may include other information about your visits to our website. For example, we may collect information about your computer, such as your IP address (a number assigned to your computer whenever you surf the World Wide Web); the type of Internet browser you are using; the type of computer operating system you are using; or the domain name of the website from which you linked to our websites. This Additional Usage Information will not be linked to your Personal Information and will only be collected in the aggregate in connection with all the users of our website for planning, forecasting and/or evaluation purposes. As such, please note that this Policy does not cover aggregated data from which the identity of an individual cannot be determined. SoftCom retains the right to use anonymous aggregated data in any way that it determines appropriate.

Your Consent
Your provision of Personal Information to SoftCom means that you agree and consent that SoftCom may collect, use and disclose your Personal Information in accordance with this Policy. If you do not agree with these terms, you are requested not to provide any Personal Information to SoftCom. SoftCom services can only be offered if you provide Personal Information to SoftCom. Consequently, if you choose not to provide us with any required Personal Information, SoftCom will not be able to offer you certain services. If you do not wish to receive information regarding the products and services offered by SoftCom and its trusted affiliates, independent contractors and business partners please send an e-mail to the address listed at the end of this policy so as to not receive any correspondence from SoftCom, its trusted affiliates, independent contractors and business partners.

How SoftCom uses Personal Information
SoftCom may, from time-to-time, use Personal Information collected through this website to:

1. provide Users with a product or service that has been requested;
2. contact Users directly regarding products and services offered by SoftCom and its trusted affiliates, independent contractors and business partners;
3. understand User preferences in order to enhance Users' experience with SoftCom and such affiliates, independent contractors and business partners; and
4. research the effectiveness of the website and the marketing, advertising and sales efforts of SoftCom, its trusted affiliates, independent contractors and business partners

SoftCom’s use of Personal Information is limited to these purposes. Unless permitted by law, no Personal Information about a User is collected, without first obtaining the consent of the individual to the collection, use and dissemination of that information.

Disclosure of Information
SoftCom will use all information collected from their Users for internal purposes only. SoftCom does not sell or otherwise disclose to third parties any Personal Information that it has obtained. Some anonymous data based on information collected from Users may be disclosed to potential and existing business partners, and investors.

Additionally, there are circumstances where the use or disclosure of Personal Information may be justified or permitted or where SoftCom is obligated to disclose information without consent pursuant to the requirements of Section 7(3) – Disclosure without knowledge or consent – of PIPEDA and Division 1 – Protection of Personal Information – of PIPEDA in which circumstances SoftCom may be obligated to disclose information without consent.

Where obliged or permitted to disclose information without consent, SoftCom will not disclose more information than is required.

Personal Information may also be subject to transfer to another company in the event of a change of ownership of all or part of SoftCom. This will occur only if the parties have entered into an agreement under which the collection, use and disclosure of such information is restricted to those purposes that relate to the business transaction, including a determination whether or not to proceed with the business transaction, and is to be used by the parties to carry out and complete the business transaction.

Maintenance and Security of Information
SoftCom retains Personal Information about Users as long as SoftCom believes it is necessary to fulfill the purpose for which it was collected. Currently, SoftCom holds the Personal Information in the City of Toronto, Ontario, Canada.

Personal Information about Users that is maintained on our systems is protected using industry standard security measures and SoftCom complies with the security safeguards principal of Schedule 1, Clause 4.7 of PIPEDA. However, we cannot guarantee that the information submitted to, maintained on, or transmitted from our systems will be completely secure and transmission of information over the Internet is susceptible to possible loss, misrouting, interception and misuse.

Access to Personal Information
SoftCom provides individuals with access to Personal Information held about them and complies with the individual access principal of Schedule 1, Clause 4.9 of PIPEDA.

If an individual believes that their Personal Information on file is not correct, individuals can request an update of that information. Pursuant to Schedule 1, Clause 4.9.5 of PIPEDA, individuals may request an update of that information by sending a request to the email address indicated below. SoftCom reserves the right not to change any Personal Information but will append any alternative text the individual concerned believes appropriate.

Pursuant to Schedule 1, Clause 4.9.5 of PIPEDA, an individual may also request that SoftCom delete an individual’s Personal Information from SoftCom’s system and records. However, due to technical constraints and the fact that SoftCom backs up its systems, Personal Information may continue to reside in SoftCom’s systems after deletion. Individuals, therefore, should not expect that their Personal Information would be completely removed from SoftCom’s systems in response to an accepted request for deletion.

SoftCom reserves the right to decline access to Personal Information where disclosure of the information requested is not required, as per Division 1, Clause 9 of PIPEDA.

Where information will not or cannot be disclosed, the individual making the request will be provided with the reasons for non-disclosure, pursuant to the principal of Schedule 1, Clause 4.9.4 of PIPEDA. Where information will be disclosed, SoftCom will endeavour to provide the information in question within a reasonable time and no later than thirty (30) days following the request.

SoftCom will not respond to repetitious or vexatious requests for access. In determining whether a request is repetitious or vexatious, SoftCom will consider such factors as the frequency with which information is updated, the purpose for which the information is used, and the nature of the information.

To guard against fraudulent requests for access, SoftCom will require sufficient information to allow it to confirm the identity of the person making the request before granting access or making corrections.

Amendment of SoftCom practices and this Policy
This statement is in effect as of April 3, 2009. SoftCom will from time to time review and revise its privacy practices and this Policy. In the event of any amendment, an appropriate notice will be posted on this website. Policy changes will apply to the information collected from the date of posting of the revised Policy to SoftCom’s website as well as to existing information held by SoftCom.

Questions
If you have any questions about the privacy practices of SoftCom, or you wish to access your Personal Information, please contact:

Legal and Compliance SoftCom Inc. 310 – 10 Bay Street Toronto, ON M5J 2R8	E-mail: legal@softcom.com
	Fax. 416.957.7401